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Shipping Policy and Charges: All of our shipping charges are calculated in real time from the UPS or FedEx websites. In the event that the shipper's website is unavailable orders can still be placed, however, the shipping amount will not be correct. If there are ANY discrepancies between the price shown and your final order you will be contacted before the order is processed or any charges made to your credit card.


IVPOLESONLINE responsibility for delivery ceases when the transportation company accepts the shipment. If a shipment is lost or damaged, liability shall rest solely with the carrier, and it is the customer's responsibility to make a claim directly to the carrier.


Merchandise must be unpacked and inspected within 10 days of receipt and any damage should be reported to the carrier within that period. Claims for shortages, breakages, manufacturing defects or any other reason must be made to IVPOLESONLINE within 48 hours of receipt.


Shipments by air and/or for export will include an extra handling charge related to additional time and/or materials required for packaging modification.


Shipping containers must be kept if shipment is damaged or short.