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Frequently Asked Questions

How reliable are your I.V. poles?
IVPOLESONLINE.com is the online order website of J. Sterling Industries Ltd..

We have been producing I.V. poles for the healthcare industry for over 30 years with ISO 9001 : 2008 registered processes in our FDA registered establishment. Our products are designed and manufactured to exacting standards to ensure reliable functionality and performance when used in standard healthcare applications.

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Where is my order?
Your order confirmation is issued by email when you place the order. Shipping confirmation is also issued by email and contains the tracking number provided by the carrier that you have selected. In addition, the carrier and service level you chose for shipping will determine the transit time. Please check the tracking number to determine where your order is in transit.

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Can I use a purchase order instead of using a credit card?
IVPOLESONLINE.com primarily accepts payment using major credit cards. For orders greater than $5,000.00 contact our Customer Service Team to discuss additional options.
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Do you ship to Canada?
Yes we do ship to Canada. In fact, Canadian orders are shipped from Canada to save shipping cost and shipping time.

Note: GST is charged on all Canadian orders.
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Do you have other shipping options?
Yes. For larger orders we can arrange common or contracted carriers to reduce costs. Contact us to discuss your needs.
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Do you handle larger quantities?
Yes. We make and ship hundreds of thousands of units every year from our two manufacturing facilities. We can create a production and delivery plan that meets your needs. Contact us to discuss your situation.
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Do you ship outside of North America?
Yes. We have and can ship product all over the world. We are experienced in dealing with shipping and customs issues demanded by international commerce. Contact us to discuss your needs.
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